Frequently Asked Questions

Horse Spot supports a variety of disciplines with custom functions. We can handle horse shows of all shapes and sizes, and our software is fully integrated with USEF and USHJA.

Horse Spot charges by entry, per show. We have pricing structures based on if you’re a local or rated show. No matter what size show you are, you receive the same high-level experience. Book a demo today to redeem a free trial show and see if Horse Spot is a fit for you. There’s no upfront commitment. 

Horse Spot integrates seamlessly with Stripe to handle all digital payment processing and storage of secure payment methods. Coming soon, look for integrations with Quickbooks and other third-party equine platforms. 

Consider Horse Spot to be “Horse Show for Dummies”. You’ve never seen an easier to use program. Across the board, user feedback has been positive. We’ve even seen show managers throw their kids behind a computer to help with checkouts and results!

Book an onboarding session with us to help you get started. Usually users are up and accepting entries in less than 2 hours. Show Management can also tap into our Help Center with frequently asked questions and how-to guides. We’re obsessive about making Horse Spot easy to use. 

Horse Spot allows you to create master show templates to help set the baseline for all your shows. You can easily update your templates year after year to keep current changes in how your shows run. Horse Spot has tons of workflows to help show management get done with work quickly and accurately – from an assortment of payment options that help you get paid faster and customizable automated billing workflows that make sure no revenue is lost or unaccounted for. Need extra help? Tap into one of our pre-existing templates to get you up and running.

Horse Spot boasts 99.99% service level availability (SLA). We have automated disaster recovery plans that ensure seamless uptime even if an act of god were to happen like the entire east coast loses power.

We built Horse Spot to work well in low-connectivity environments. Many show management teams use Mobile HotSpots to connect to Horse Spot

While exhibitors have the complete ability to manage their entries, adds, scratches and more. Their changes must be approved by show management. Horse Spot provides advanced tooling to help manage the approval process quickly while ensuring your data is always how you want it.

Horse Spot stores your data in secure databases that are constantly backed up to the minute. The highest security measures are taken to ensure no single person or machine – even Horse Spot’s own employees, have unnecessary access to them. Additionally, any personal information is encrypted so it can only even be accessed by the users who own it.

Absolutely! Horse Spot Live Scoring does not require a video board or anything other than running the Live Scoring software and a compatible timing and scoring software provider at the ring. If you would like to use Live Scoring – which is of no cost if you are already using Horse Spot, then please reach out for assistance!

Yes, Horse Spot is free for exhibitors! It is up to Show Management whether or not they work a small fee into the office fee to cover our pay per entry model.

Find a show by going to horsespot.net and search by name, venue, location, or date. Each show will specify open and closed dates for entries. Not finding the show you’re looking for? Email us at support@horsespot.net and we can help answer any questions. It could be that Show Management hasn’t published it live yet. 

Show Management has the ability to require or not require exhibitors to securely add a credit card on hold via Horse Spot in order to make an entry and reserve their spot. Users can view fees on the Show Dashboard before registering. Going through our entry flow, users will find Required Fees such as bedding types and stabling types they can choose from. And Optional Fees such as a Tack Stall or Hay orders. Show Management will also display fixed fees such as the office fee, medic fee, organizational fees, etc. These fees will be added to an entry show bill and not collected at the time of registration. 

Yes, absolutely—users can still pay by check or cash. Show Management will have an invoice ready for you at the end of the show which you can pay for in person or by a mobile payment link. Our system will record whether you’ve paid by cash or check with any special memos. Exhibitors can also securely add a credit card on file. We accept all major credit cards. Users can also pay through Zelle or Venmo via our mobile payment links (Coming in 2025). 

Email Show Management or support@horsespot.net for support. Please review Show Management’s refund policy they have set on their show dashboard page. 

First check that all of your information is correct. Check the validity of a card you may be trying to use. Please note, you can only register for one show at a time. If you are still having problems, please contact support@horsespot.net 

Go to “My Shows” and click into a show you’re registered for. Right from the main dashboard you should see a “Quick Add/Scratch” module where you can select your entry, search your division or class and submit. Given the amount exhibitors can add/scratch we’ve limited the amount of transactional emails users get. In order to check the status of your adds & scratches, please view a status update on your show dashboard. 

Unfortunately, users at shows not supported by Horse Spot can not use our platform on an individual basis as schedules and results are routed through Show Management. As Horse Spot continues to grow, we appreciate your referrals and support. If Horse Spot is not at the show you’re attending, let us know and we can see what we can do about it! Also, let the show office know what you’re looking for in horse show tech as a paying customer. You may just convince them to make the switch!  

Users can share shows but they cannot save shows at this time. As Horse Spot continues to grow and add features, we will allow users to “Favorite” shows or add them to their “Wishlist” in 2025. 

On the Show Dashboard, click or tap on “Results & Live Feed”. You’ll see classes organized by ring but don’t feel like you have to scroll through all of that data—use the handy search engine above by typing in a class name, rider name, horse, or entry number. 

Horse Spot allows Show Management to set estimated times. We do the math and calculate trips and breaks. Head to your schedule to view what classes are running and which ones are coming up. If your show utilizes Live Scoring, you can view who is on course, who has gone, and riders on deck. 

Yes! If you’re on social media, you can leave a “Recommendation” here on Facebook.

Yes, we collect feedback and feature requests through this link here. Submissions can be anonymous or you can share your contact information with us. 

While Horse Spot does not have an official program setup yet, we always accept referrals! You can make introductions including Michael@horsespot.net. Michael is our Customer Success and Sales Lead.

If you introduced Horse Spot to a show and they signed on with us, you might just receive a little gift from us! We encourage exhibitors, parents, trainers, and friends to talk to their local show management teams on the value of switching to Horse Spot. 

First of all, thank you for your interest in partnering with us! Please fill out our form on our partners page to start a conversation. We are working towards integrating other third-party software applications that will seamlessly work with Horse Spot and improve the horse show experience for exhibitors. Whether you’re another equine tech service or another type of equine business—reach out!